Effective Date: July 2026
At Magine Hardware, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information whenever you visit our website, place an order, or use any of our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
Words with capitalized initial letters have meanings defined below. These definitions apply whether they appear in singular or plural.
For the purposes of this Privacy Policy:
You refers to any individual, business, or legal entity accessing or using our website or services.
Company, We, Us, or Our refers to:
Magine Hardware
105 Hatfield Street
Gardens
Cape Town
Western Cape 8001
South Africa
Website refers to the official Magine Hardware online store.
Service means all products, services, information, and functionality available through our website.
Country refers to the Republic of South Africa.
Account means a registered customer profile created to access certain features of our website.
Affiliate means any company that controls, is controlled by, or shares common ownership with Magine Hardware.
Service Provider means any trusted third party that assists us in operating our website, processing payments, delivering orders, providing customer support, or improving our services.
Personal Information means any information that identifies or can reasonably identify an individual, including information protected under South Africa's Protection of Personal Information Act (POPIA).
Usage Information means technical data collected automatically while you browse or use our website.
Cookies are small text files stored on your device that improve website functionality and enhance your browsing experience.
To provide our products and services effectively, we may collect different categories of information.
When you place an order, create an account, subscribe to communications, or contact us, we may collect information such as:
Full name
Email address
Telephone number
Billing address
Delivery address
City
Province
Postal code
Country
Where necessary for payment verification or fraud prevention, we may also request additional information before processing an order.
For orders paid via secure payment gateways or bank transfer, we may require information necessary to verify the transaction.
Depending on the payment method, this may include:
Bank account details
Proof of payment
Cardholder information
Identity verification documents where legally required
For your protection, Magine Hardware does not store your complete credit or debit card details. Payments are processed securely by trusted third-party payment providers that comply with industry security standards.
Whenever you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Date and time of your visit
Time spent on each page
Referring websites
Device identifiers
Diagnostic and performance information
If you access our website using a mobile device, we may also collect information relating to your mobile device and operating system to improve compatibility and website performance.
If you contact us via email, telephone, online forms, or social media, we may retain copies of those communications to:
Respond to enquiries
Provide customer support
Process returns
Improve our services
Resolve disputes
We collect personal information only where it is reasonably necessary to:
Process and deliver orders
Manage customer accounts
Provide customer support
Verify payments
Prevent fraud
Improve our website
Comply with legal obligations
Communicate important service updates
Respond to customer enquiries
We collect only the information reasonably required for these purposes and handle it in accordance with applicable South African privacy legislation.
Magine Hardware uses cookies and similar technologies to improve your browsing experience, enhance website functionality, and better understand how visitors interact with our website.
Cookies are small text files stored on your computer, tablet, or mobile device when you visit our website. They help us remember your preferences, improve website performance, and provide a smoother shopping experience.
Depending on your browser settings, you may choose to disable or delete cookies. Please note that disabling cookies may affect certain features and functionality of our website.
These cookies are necessary for the operation of our website.
They enable important functions such as:
Secure customer logins
Shopping cart functionality
Checkout processing
Website security
Fraud prevention
Without these cookies, some parts of our website may not function correctly.
Preference cookies remember choices you make while using our website, including:
Language preferences
Currency selections
Login information (where applicable)
Shopping preferences
These cookies help provide a more personalised experience.
Performance cookies help us understand how visitors use our website.
These cookies may collect anonymous information regarding:
Pages visited
Time spent on pages
Popular products
Website performance
Error reporting
This information helps us improve our website and customer experience.
Where permitted by law, marketing cookies may be used to display relevant advertisements based on your browsing activity.
These cookies may also measure the effectiveness of advertising campaigns.
You may opt out of marketing cookies through your browser settings or available cookie preferences.
Magine Hardware processes personal information only where there is a lawful reason to do so.
Your information may be used for the following purposes:
We use your information to:
Confirm purchases
Process payments
Prepare orders
Arrange delivery
Provide order updates
Process returns and refunds
If you create an account with Magine Hardware, your information is used to:
Authenticate your identity
Manage account settings
View order history
Save delivery information
Improve your shopping experience
We use your information to:
Respond to enquiries
Resolve complaints
Provide technical support
Assist with warranty claims
Improve customer service
Information collected from website usage helps us:
Improve website performance
Enhance navigation
Fix technical issues
Develop new features
Improve product offerings
Most of this information is aggregated and cannot be used to personally identify individual users.
If you have given your consent or where permitted by law, we may send you:
Product updates
Promotions
Special offers
New arrivals
Company news
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Choosing to unsubscribe from marketing messages will not affect important transactional communications relating to your orders.
Your information may also be used where necessary to:
Comply with South African laws
Prevent fraud
Detect security threats
Enforce our Terms and Conditions
Resolve disputes
Protect our legal rights
We may use your information to improve the overall operation of our business, including:
Inventory planning
Customer service improvements
Business reporting
Financial record keeping
Risk management
Internal auditing
Where possible, information used for reporting and analysis is anonymised.
Where we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us.
Withdrawal of consent will not affect processing already carried out lawfully before consent was withdrawn.
Magine Hardware respects your privacy and does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We only share your information where necessary to operate our business, fulfil your orders, comply with legal obligations, or protect our legitimate interests.
Your information may be shared with the following categories of trusted third parties.
We work with carefully selected third-party service providers who help us operate our business and provide our services.
These may include:
These providers receive only the information necessary to perform their services and are contractually required to protect your personal information and use it only for the agreed purpose.
Payments made through our website are processed by secure third-party payment providers.
Magine Hardware does not store your full credit or debit card information on our servers.
Payment providers are responsible for securely processing payment information in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) and their own privacy policies.
To deliver your purchases, we may provide our courier partners with information such as:
This information is used solely for delivering your order and providing delivery updates.
We may disclose personal information where required to do so by law or where we reasonably believe disclosure is necessary to:
If Magine Hardware undergoes a business transaction such as:
your personal information may be transferred as part of that transaction.
Should such a transfer occur, we will take reasonable steps to ensure your information remains protected under a privacy policy that offers comparable safeguards.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information collected.
Examples include:
When information is no longer required, we securely delete, anonymise, or destroy it in accordance with applicable laws.
Some of the service providers we use may process or store personal information on servers located outside South Africa.
Where personal information is transferred internationally, Magine Hardware will take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws, including the Protection of Personal Information Act (POPIA).
By using our website, you acknowledge that your information may be transferred and processed in other countries where our service providers operate.
We take the security of your personal information seriously and implement appropriate technical and organisational measures designed to protect it from:
These measures include secure servers, encryption where appropriate, access controls, firewalls, and regular security monitoring.
While we strive to maintain a high level of security, no method of electronic transmission or online storage can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted over the internet.
Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you have the right to:
We will respond to valid privacy requests within a reasonable period and in accordance with applicable legislation.
Magine Hardware's website and services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information has been collected from a minor without the appropriate parental or legal guardian consent, we will take reasonable steps to delete that information as soon as practicable.
If you believe that a child has provided us with personal information, please contact us immediately so that we can investigate and take the necessary action.
Our website may contain links to third-party websites, services, or applications for your convenience or additional information.
These websites operate independently from Magine Hardware and have their own privacy practices and policies. We are not responsible for the content, security, or privacy practices of any third-party website.
We recommend that you review the privacy policy of every external website you visit before providing any personal information.
We aim to keep the personal information we hold about you accurate, complete, and up to date.
If your personal information changes, or if you believe any information we hold is inaccurate, please contact us so we can promptly update our records.
Keeping your information current helps us provide accurate services and ensures successful order processing and delivery.
When using our website, you agree to:
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
Magine Hardware may update or revise this Privacy Policy from time to time to reflect:
When changes are made, the revised Privacy Policy will be published on this page together with the updated Effective Date.
Where required by law, we will notify you of material changes through appropriate communication channels, such as email or a notice on our website.
Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Magine Hardware processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).
We are committed to processing personal information lawfully, transparently, and responsibly while respecting the privacy rights of our customers.
Where required, we will cooperate with regulatory authorities and comply with all applicable legal obligations relating to the collection, storage, use, and protection of personal information.
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we process your personal information, please contact us:
Magine Hardware
105 Hatfield Street
Gardens
Cape Town
Western Cape 8001
South Africa
Email: info@maginehardware.com
Telephone: +27 72 754 5675
We will make every reasonable effort to respond to your enquiry promptly and in accordance with applicable privacy laws.
Under applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA), you have the right to request access to, correction of, or deletion of your personal information, subject to any legal or contractual limitations.
To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before processing your request to protect your personal information and prevent unauthorized access.
Where permitted by law, we will respond to your request within a reasonable time.
Where we rely on your consent to process your personal information, you may withdraw that consent at any time.
Please note that withdrawing consent will not affect the lawfulness of any processing carried out before your consent was withdrawn, nor will it affect processing that is permitted or required by law.
Certain services may no longer be available if the information required to provide those services is withdrawn.
If you have subscribed to receive promotional emails or marketing communications from Magine Hardware, you may opt out at any time.
You can unsubscribe by:
Please note that even if you opt out of marketing communications, we may still send important transactional emails relating to your orders, deliveries, account updates, returns, or security notifications.
If you believe that Magine Hardware has not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can investigate and resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa, in accordance with the Protection of Personal Information Act (POPIA).
While Magine Hardware takes reasonable steps to safeguard your personal information, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
By using our website, you acknowledge that there are inherent risks associated with transmitting information electronically. We continuously review and improve our security measures to minimise these risks and protect your personal information.
By accessing or using the Magine Hardware website, creating an account, or purchasing products from us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue using our website and services.
For any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
Magine Hardware
Address:
105 Hatfield Street
Gardens
Cape Town
Western Cape 8001
South Africa
Email: info@maginehardware.com
Telephone: +27 72 754 5675
This Privacy Policy is effective from July 2026 and remains in force until replaced by an updated version published on the Magine Hardware website.