Terms of service

Effective Date: July 2026

Welcome to Magine Hardware. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, creating an account, or purchasing products from us, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you should not use our website or purchase products through our online store.


1. Definitions

For the purposes of these Terms and Conditions:

"Company," "We," "Us," or "Our" refers to:

Magine Hardware
105 Hatfield Street
Gardens
Cape Town
Western Cape 8001
South Africa

"Website" refers to the official Magine Hardware online store and any associated webpages.

"Service" refers to all products, services, content, features, and functionality offered through our website.

"Customer," "User," or "You" refers to any person or business accessing or using our website.

"Goods" refers to all products available for purchase through Magine Hardware.

"Order" means a request submitted by you to purchase one or more products.


2. Acceptance of These Terms

By using this website, placing an order, or purchasing any product from Magine Hardware, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

These Terms apply to every visitor, customer, supplier, and user of our website.

If you do not accept these Terms, you must immediately discontinue using our website.


3. Privacy

Your privacy is important to us.

Our collection, storage, and processing of personal information are governed by our Privacy Policy, which forms part of these Terms and Conditions.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.


4. Eligibility

To place an order through our website, you must:

  • Be at least 18 years of age, or
  • Be legally authorised to enter into binding contracts under South African law.

By placing an order, you confirm that you meet these requirements.


5. Website Use

You agree to use this website only for lawful purposes.

You may not:

  • Use the website for fraudulent activities.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the website.
  • Misrepresent your identity.
  • Copy or misuse website content without permission.
  • Use automated software or bots to access our website without authorisation.

Magine Hardware reserves the right to restrict or terminate access where misuse is detected.


6. Customer Accounts

If you create an account with Magine Hardware, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Provide accurate information.
  • Keep your account details up to date.
  • Notify us immediately of any unauthorised access.
  • Accept responsibility for all activity conducted through your account.

We reserve the right to suspend or close accounts where fraudulent, abusive, or unlawful activity is suspected.


7. Orders

Submitting an order through our website constitutes an offer to purchase products.

Acceptance of your order only occurs once:

  • Payment has been successfully received and verified;
  • Stock availability has been confirmed; and
  • We issue confirmation that your order is being processed.

Magine Hardware reserves the right to refuse or cancel any order where:

  • Products are unavailable.
  • Pricing errors have occurred.
  • Product descriptions contain inaccuracies.
  • Fraud is suspected.
  • Payment cannot be verified.
  • We are unable to fulfil the order for operational reasons.

If payment has already been received for a cancelled order, a full refund will be issued using the original payment method where reasonably possible.


8. Suspension and Termination

We reserve the right to suspend or permanently terminate your access to our website without prior notice if you:

  • Breach these Terms and Conditions.
  • Use the website unlawfully.
  • Engage in fraudulent conduct.
  • Interfere with website security or operations.
  • Abuse our staff or services.

Termination of access does not affect any rights or obligations that arose before termination.


9. Changes to These Terms

Magine Hardware may revise these Terms and Conditions at any time.

Updated versions will be published on our website together with the revised effective date.

Your continued use of the website after changes have been published constitutes acceptance of the revised Terms.

10. Product Information

Magine Hardware strives to ensure that all product information displayed on our website is accurate, complete, and up to date.

While we make every reasonable effort to display products correctly, we do not guarantee that:

  • Product descriptions are free from errors.
  • Product specifications are complete.
  • Images accurately represent the exact product.
  • Colours displayed on your screen will precisely match the actual product.
  • Technical specifications supplied by manufacturers are free from inaccuracies.

Product images are provided for illustrative purposes only and may differ slightly from the items received.

Should any information be found to be incorrect, Magine Hardware reserves the right to correct such errors without prior notice.


11. Product Availability

All products displayed on our website are subject to availability.

Although our inventory is updated regularly, stock levels cannot always be guaranteed due to:

  • Simultaneous online purchases
  • Supplier shortages
  • Manufacturing delays
  • Inventory discrepancies
  • Discontinued products

If a product becomes unavailable after an order has been placed, we will contact you as soon as possible to offer one of the following options:

  • A full refund;
  • A suitable replacement product (subject to your approval); or
  • Waiting for new stock to arrive.

12. Pricing

All prices displayed on the Magine Hardware website are quoted in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable.

Prices are subject to change without prior notice.

While every effort is made to ensure pricing accuracy, occasional errors may occur.

If an incorrect price is displayed due to a technical, typographical, or administrative error, Magine Hardware reserves the right to:

  • Correct the pricing error;
  • Cancel affected orders; or
  • Offer the customer the option of proceeding with the corrected price.

If payment has already been received for an incorrectly priced item and you choose not to proceed, a full refund will be issued.


13. Promotions and Special Offers

From time to time, Magine Hardware may offer promotions, discounts, coupon codes, or special pricing.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Promotions are valid only while stocks last.
  • Promotions may be withdrawn or amended without prior notice.
  • Promotional prices apply only during the advertised promotional period.

Magine Hardware reserves the right to cancel promotions affected by pricing errors or stock shortages.


14. Payments

We accept payment using the payment methods displayed during checkout.

Orders will only be processed once payment has been successfully authorised and confirmed.

Where payment is made via Electronic Funds Transfer (EFT), processing will begin only after funds have cleared into our bank account.

If requested, customers may be required to provide proof of payment before an order is processed.

Magine Hardware reserves the right to refuse or delay processing where payment verification is required.


15. Formation of the Sales Agreement

Submitting an order through our website constitutes an offer to purchase.

A legally binding sales agreement is formed only when:

  • Payment has been successfully verified;
  • Product availability has been confirmed; and
  • Magine Hardware confirms acceptance of your order.

An automated order confirmation email acknowledging receipt of your order does not constitute acceptance of the sale.


16. Order Verification

For security and fraud prevention purposes, Magine Hardware reserves the right to verify:

  • Customer identity;
  • Billing information;
  • Delivery information;
  • Payment details; and
  • Any other information reasonably required before dispatching an order.

Where verification cannot be completed satisfactorily, we reserve the right to cancel the order and issue a refund where applicable.


17. Order Cancellations

Customers may request cancellation of an order before it has been packed or dispatched.

Once an order has entered the packing or shipping process, cancellation may no longer be possible.

If cancellation is approved after payment has been received, any applicable payment processing or administrative charges permitted by law may be deducted before a refund is issued.


18. Right to Refuse Orders

Magine Hardware reserves the right to decline any order at its sole discretion, including but not limited to situations where:

  • Products are unavailable.
  • Pricing or product information is incorrect.
  • Fraudulent activity is suspected.
  • Payment cannot be verified.
  • Delivery is not reasonably possible.
  • Legal or regulatory requirements prevent fulfilment.
  • The customer has previously breached these Terms and Conditions.

Where payment has already been received for a declined order, a full refund will be processed as soon as reasonably practicable.

19. Shipping and Delivery

Magine Hardware currently delivers products throughout South Africa.

Shipping charges are calculated and displayed during checkout unless otherwise stated.

At present, we charge a flat shipping fee of R100.00 per order for standard deliveries within South Africa.

Additional delivery charges may apply for oversized, heavy, hazardous, or remote-area deliveries. Where additional charges are required, we will contact you before dispatching your order.


20. Order Processing

Orders are processed after full payment has been successfully received and verified.

Our standard processing time is:

  • 1–2 business days

Orders placed on weekends or public holidays will begin processing on the next business day.

Although we strive to process orders promptly, processing times may be extended during peak trading periods or where additional payment verification is required.


21. Delivery Timeframes

Estimated delivery times are as follows:

  • Order Processing: 1–2 business days
  • Courier Delivery: 3–7 business days

Estimated Total Delivery Time: 4–9 business days

Delivery estimates are provided in good faith but are not guaranteed.

Magine Hardware shall not be liable for delays caused by:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Industrial action
  • Customs or regulatory delays (where applicable)
  • Force majeure or events beyond our reasonable control

22. Delivery Requirements

Customers are responsible for providing complete and accurate delivery information.

Please ensure:

  • The delivery address is correct.
  • A valid contact number is provided.
  • Someone is available to receive the delivery during normal business hours.

If incorrect delivery information results in a failed delivery, additional courier charges may apply before the order can be re-delivered.


23. Inspection Upon Delivery

Customers are encouraged to inspect all products immediately upon delivery.

If any item is:

  • Damaged;
  • Defective;
  • Incorrect; or
  • Missing,

please notify Magine Hardware within 48 hours of receiving your order by contacting info@maginehardware.com.

Failure to report delivery issues within a reasonable period may affect our ability to investigate and resolve the matter.


24. Risk and Ownership

Ownership of goods passes to the customer once full payment has been received by Magine Hardware.

Risk in the goods transfers to the customer upon successful delivery to the delivery address supplied during checkout.

Where a customer authorises delivery without a signature or instructs the courier to leave goods unattended, the customer assumes responsibility for any loss or damage occurring after delivery.


25. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms and Conditions.

To qualify for a return:

  • Goods must be returned within the applicable return period.
  • Products must be unused unless defective.
  • Items should be returned in their original packaging where reasonably possible.
  • Proof of purchase may be required.

Certain products may not qualify for return due to hygiene, safety, customisation, or other legal restrictions.


26. Warranty

Where applicable, products sold by Magine Hardware may be covered by:

  • Manufacturer warranties;
  • Supplier warranties; or
  • Consumer rights provided under the Consumer Protection Act, 2008 (South Africa).

Warranty coverage varies depending on the manufacturer and product type.

Warranty claims do not cover damage caused by:

  • Misuse
  • Negligence
  • Improper installation
  • Accidents
  • Normal wear and tear
  • Unauthorised repairs or modifications

Customers may be required to return products for inspection before a warranty claim can be assessed.


27. Customer Responsibilities

By placing an order with Magine Hardware, you agree to:

  • Provide accurate personal and delivery information.
  • Pay all applicable charges.
  • Comply with these Terms and Conditions.
  • Use purchased products safely and in accordance with manufacturer instructions.
  • Inspect goods promptly upon delivery.
  • Notify us promptly of any problems with your order.

Failure to comply with these responsibilities may affect your rights under these Terms or applicable law.


28. Force Majeure

Magine Hardware shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Power outages
  • Internet failures
  • Labour disputes
  • Supplier shortages
  • Transport disruptions
  • Acts of war or terrorism

Where possible, we will make reasonable efforts to minimise delays and keep customers informed.


 

29. Intellectual Property

All content available on the Magine Hardware website, including but not limited to text, graphics, logos, icons, images, videos, product descriptions, documents, downloads, software, page layouts, and website design, is the property of Magine Hardware or its licensors and is protected by applicable copyright, trademark, and intellectual property laws of South Africa.

You may view, download, or print content from this website solely for your personal, non-commercial use.

Without our prior written permission, you may not:

  • Copy or reproduce website content.
  • Republish or distribute material from this website.
  • Modify, adapt, or create derivative works.
  • Use our trademarks, logos, or branding.
  • Sell, license, or commercially exploit any website content.

All intellectual property rights remain the exclusive property of Magine Hardware or the respective rights holders.


30. Acceptable Use

By using our website, you agree not to:

  • Engage in unlawful or fraudulent activities.
  • Upload malicious software, viruses, or harmful code.
  • Attempt to gain unauthorized access to our systems or customer information.
  • Interfere with the operation, security, or availability of the website.
  • Use automated software, bots, or scraping tools without written permission.
  • Impersonate another individual or business.
  • Infringe upon the intellectual property rights of Magine Hardware or third parties.

Any misuse of the website may result in suspension or termination of access and, where appropriate, legal action.


31. Limitation of Liability

While Magine Hardware makes every reasonable effort to ensure that the information on this website is accurate and current, we do not guarantee that the website will always be free from errors, interruptions, or inaccuracies.

To the fullest extent permitted by South African law, Magine Hardware shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

  • The use of or inability to use the website.
  • Errors in product descriptions or pricing.
  • Website downtime or technical interruptions.
  • Delays in processing or delivery.
  • Loss of data or business interruption.
  • Third-party actions or services.
  • Events beyond our reasonable control.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under the Consumer Protection Act, 2008, or any other applicable South African law.


32. Indemnity

You agree to indemnify, defend, and hold harmless Magine Hardware, its directors, employees, agents, affiliates, and service providers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

  • Your breach of these Terms and Conditions.
  • Your misuse of the website.
  • Your violation of any applicable law or regulation.
  • Your infringement of the rights of any third party.

33. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

These links are provided for your convenience only.

Magine Hardware has no control over the content, security, or privacy practices of third-party websites and accepts no responsibility or liability for their content or services.

Your use of third-party websites is entirely at your own risk and subject to their respective terms and privacy policies.


34. Force Majeure

Magine Hardware shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

  • Natural disasters
  • Fires
  • Floods
  • Power outages
  • Internet or telecommunications failures
  • Government actions
  • Industrial action or strikes
  • Supplier shortages
  • Transportation disruptions
  • Pandemics
  • Civil unrest
  • War or acts of terrorism

We will make reasonable efforts to resume normal operations as soon as practicable.


35. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from the use of this website or the purchase of products from Magine Hardware shall be subject to the exclusive jurisdiction of the courts of South Africa.


36. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining provisions.

The remaining provisions shall continue in full force and effect.


37. Entire Agreement

These Terms and Conditions, together with our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Any additional policies published on our website

constitute the entire agreement between you and Magine Hardware regarding your use of our website and the purchase of our products.

They supersede any prior agreements, communications, or understandings relating to the same subject matter.


38. Changes to These Terms

Magine Hardware reserves the right to amend or update these Terms and Conditions at any time.

Revised versions will be published on our website together with the updated effective date.

Your continued use of the website following the publication of revised Terms constitutes acceptance of those changes.


39. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Magine Hardware

Address:
105 Hatfield Street
Gardens
Cape Town
Western Cape 8001
South Africa

Email: info@maginehardware.com

Telephone: +27 72 754 5675


Effective Date

These Terms and Conditions are effective from July 2026 and remain in force until amended or replaced by Magine Hardware.